Return Policy

At FurnBay, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return Policy outlines the terms and procedures for returning items purchased from our store.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 20 days of purchase.
  • Items must be in their original condition, unused, and in the original packaging.
  • Proof of purchase (e.g., receipt, order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Customized or personalized furniture.
  • Items marked as "final sale" or "non-returnable" at the time of purchase.
  • Damaged items caused by misuse or improper handling.

3. Return Process

To initiate a return:

  1. Contact Us: Reach out to our customer service team in the contact us page with your order details and reason for return.
  2. Approval: Once your return request is approved, we will provide instructions on how to ship the item back.
  3. Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds will be processed to the original payment method within 7-14 business days. Please note:

  • Shipping fees are non-refundable unless the return is due to our error.
  • Partial refunds may be issued for items that are returned damaged or incomplete.

5. Exchanges

If you wish to exchange an item for a different size, color, or style:

  • Contact our customer service team to confirm the availability of the replacement item.
  • Follow the return process outlined above. Once your return is approved, we will process the exchange.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 5 days of delivery by contacting us on the contact us page.
  • Provide photos of the damage or defect for review.
  • We will arrange for a replacement, repair, or full refund at no additional cost.